Newest KB Articles in Root

How to utilize your Safe Sender's list

Thu, 07 Aug 2008 19:14:20 GMT

The Safe Sender's list in Outlook flags e-mails from certain addresses/domains that should always be considered safe and not considered SPAM. Adding an address/domain to this list insures that the e-mail will never end up in your Junk E-mail box.

You can add either the sender’s e-mail address or their domain name to the Safe Senders List (this is what you should do next).

1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
6. Repeat steps 4 and 5 for each name or address that you want to add.

Notes
If you want your Contacts to be considered safe senders, select the Also trust e-mail from my Contacts check box on the Safe Senders tab. All e-mail addresses in your Contacts folder will then be used by the Junk E-mail Filter to evaluate messages.

If you want people who are not necessarily in your Contacts but are people you correspond with regularly to be considered safe senders, select the Automatically add people I e-mail to the Safe Senders List check box on the Safe Senders tab. By default, the check box is selected. This check box is introduced with Microsoft Office 2003 Service Pack 1. To get Service Pack 1, go to Downloads on Office Online. Under Office Update, click Check for Updates.

If Automatic Picture Download is turned off, messages from or to e-mail addresses or domain names on the Safe Senders and Safe Recipients Lists will be treated as exceptions and the blocked content will be downloaded.

If you have existing lists of safe names and addresses, you can import the information into Microsoft Office Outlook 2003 by saving the list into a text (.txt) file with one entry per line, and then importing the list.

To quickly add a sender, domain name, or mailing list name to the Safe Senders or Safe Recipients Lists, right-click the message you consider safe, and then on the shortcut menu, point to Junk E-mail, and then click Add Sender to Safe Senders List, Add Sender’s Domain (@example.com) to Safe Senders List, or Add Recipient to Safe Recipients List.

If you are using a Microsoft Exchange Server e-mail account, names and e-mail addresses in the Global Address List (Global Address List: The address book that contains all user, group, and distribution list e-mail addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder e-mail addresses.) are automatically considered safe.

How to use the Inbox Repair Tools to recover e-mail messages in Outlook 2003 and Outlook 2007

Fri, 18 Jul 2008 16:16:43 GMT

NOTE These simplified instructions were taken from Microsoft KnowledgeBase Article 287497, available here:

http://support.microsoft.com/kb/287497

Run the Inbox Repair Tool

Click Start and point to Find, or Search, depending upon your operating system.
In the Search for files or folders named box, type scanost.exe.
Double click the Scanost.exe file to open the program.
Choose your Outlook profile & hit OK
Sign in with your e-mail address & Outlook password
Make sure Scan all folders is selected
Make sure Repair errors is selected
Click Begin Scan.

The scan may take a while to run and repair any errors. Performing this operation, especially on large mailboxes, greatly reduces the chance for errors.

How to recover items deleted from the "Deleted Items" folder

Mon, 07 Jul 2008 17:29:52 GMT

When you use "Shift-Delete" to delete an item or delete it out of the "Deleted Items" folder, it doesn't really get deleted for 14 days. In order to get the item(s) back, just follow these steps to access your "Recover Deleted Items" folder. NOTE: There is no guarantee that items deleted in this fashion will be available in this folder. Several different circumstances and workstation settings exist which may override the effectiveness of the "Recover Deleted Items" folder."

1. In Internet Explorer, go to: http://www.outlooktoday.com/
2. Click on the big green "Log In" button
3. Log in with your e-mail address and password you use to log in to Outlook
4. Click "Options" in the upper right-hand corner
5. Select "Deleted Items" on the left hand side
6. Scroll through the items you emptied from your "Deleted Items" folder and click on one you would like to restore.
7. Click "Recover to Deleted Items Folder"
8. The system will copy everything back to your "Deleted Items" folder in Outlook. From there:
9. Drag the deleted item back into your Inbox (or the appropriate folder for storage).

In Outlook, how do I delete the addresses that automatically appear in the "To:", "Cc:", or "Bcc:" fields?

Thu, 12 Jun 2008 18:17:22 GMT

This article explains how to remove addresses from Outlook's autocomplete cache, and how to clear the entire cache.

How do I change my Outlook password?

Wed, 28 May 2008 15:06:12 GMT

1.  Open an internet browser window (Internet Explorer, Firefox, Safari, etc.)
2.  In the address bar, type http://www.outlooktoday.com/
3.  Login using the user’s full email address (i.e., user@contoso.com), and password.
4.  In the upper right corner, click on Options.
5.  In the panel on the left, locate and click on Change Password.
6.  Type the existing password in the Old Password box.
7. Type the new password in the New Password and Confirm New Password boxes.
8. Click Save.

In general, what are the benefits I will receive from hosting Exchange, BlackBerry, CRM or SharePoint with you, than hosting it myself?

Sun, 25 May 2008 22:05:16 GMT

All kinds of things really. Primarily though, you will experience far more uptime by hosting through us rather than running your own server. Our servers, storage, network, power, cooling and firewallls are all fully redundant, so the odds of us being down for any significant period of time are slim.

Secondarily is the ability to budget for Exchange, BlackBerry, SharePoint & CRM services. Our fees are all very straightforward. When you host your own servers, you have to be ready for the unexpected, such as server crashes or other IT related problems. Plus, with our service, you always have access to the "latest & greatest" without having to pay any additional licensing or installation fees.

Finally, security. We take security very, very seriously here. Know that your data is safe with us, and it's not going to get hacked in the middle of the night.

Will I experience any down time?

Sun, 25 May 2008 22:00:35 GMT

Strictly speaking, no, you should not experience any down time. However, your IT professional would be the best person to answer that.

As a general rule, we recommend setting up all mailboxes in advance of the cutover. Once the cutover takes place (by changing the MX record assoicated with your domain), e-mail will start flowing to our servers as opposed to your old servers.

If you are moving from POP3 to our Exchange services, the migration is actually really easy. If you are moving from your own Exchange server to us the process is a little more complicated, but still very straight forward for an IT person.

How efficient are your SPAM/Virus filtering services?

Sun, 25 May 2008 21:57:12 GMT

Very efficient. Our services use a combination of rules and definitions to root out SPAM and Viruses. For anti-virus, we use five separate scans in order to determine if an e-mail is infected or not. For SPAM, we use Microsoft's anti-SPAM definitions which are remarkably accurate.

Can I use more than one email alias for a mailbox?

Sun, 25 May 2008 21:54:52 GMT

Absolutely, we do not limit the number of aliases you can associate with your mailbox. You can add aliases by using our online management tool located at http://manage.outlooktoday.com/.

Can I send out emails with more than one alias?

Sun, 25 May 2008 20:39:11 GMT

No. Aliases are used for receiving mail only. In order to send out with a different address, you would need to set up a separate mailbox and then give yourself (as well as anyone else that needs to) permissions to Send As that mailbox. For instance, many of our customers set up a "Sales" or "Info" mailbox, and then give multiple people access to that mailbox for checking/managing e-mail as well as the ability to "Send As" that account.

All of this can be done by using our management application:

http://manage.outlooktoday.com

You must be set up as an administrator in order to manage mailboxes for your domain. See your IT person for more information.